Legal
Last updated 16 October 2026
This policy explains how Big Internet Seller Services Inc. (we, us), operating as Bigcom.ai, handles information when you use Bigcom.ai at https://bigcom.ai and the related application. We are a company incorporated in British Columbia, Canada. Incorporation number BC1297027.
This policy covers the Bigcom.ai application and this website. It does not cover separate agency services sold on other sites, except where those sites send you to Bigcom.ai.
Account information: name, email address, sign-in identifier, company name, role, and billing contact details you give us.
Amazon account data: when you connect a Seller Central account or an Amazon Ads account, we receive the data Amazon authorizes for the permissions you approve. That can include listing, catalog, inventory, sales, traffic, and advertising performance data. We receive only what those permissions allow.
Content you submit: product images, listing text, cost files, and instructions you upload so the tools can analyze or generate content.
Usage and support: pages and features you use, credit balances, error logs, and messages you send to support.
Payment information: if you subscribe, our payment provider collects card details. We do not store full card numbers.
We do not ask you to upload Amazon customer personal information. The application is not designed to collect buyer names, buyer addresses, or buyer contact details. If a report from Amazon includes that kind of information by mistake, contact us and we will delete it.
We use this information to provide the dashboards, audits, recommendations, rules, and listing tools you turn on; to send changes to Amazon Ads only when your plan allows it and, where the product requires it, only after you approve the change; to generate listing text or images when you spend AI credits; to run, secure, and bill for the service; and to meet legal duties.
We do not sell Amazon data. We do not combine one seller's Amazon data with another seller's Amazon data to build a dataset that we sell, share, or use to serve a different customer. An agency user can see the client accounts that agency is authorized to manage. That is not a cross-seller data product.
We do not use your Amazon data or your uploaded content to train public AI models.
We use service providers to run Bigcom.ai. They may process information outside Canada, including in the United States. We do not sell your data to them. They process it to deliver the service.
We keep account and Amazon data only while your account is open and we are authorized to use it to provide the service.
We delete the Amazon data we hold for a store, and the files, reports and AI output made from it, no later than 30 days after any of these events:
If Amazon stops accepting our access to a store, we first check that it is not a short outage by retrying for up to 24 hours. If access is still refused, we stop collecting data from that store, mark it as disconnected in the app, and email the account owner with the date its Amazon data will be deleted.
We delete that data 14 days after we first detect the lost access, and always within 30 days of the event. We remind the account owner before that date. If you reconnect the store before then, nothing is deleted and your history stays in place.
Seller Central data and Amazon Ads data are handled separately. If only one connection is lost, we delete only the data that came through it. If you disconnect a store yourself, the same 14-day schedule applies, so you can change your mind.
Deletion covers our application database, our file storage, and reports and AI output that contain the data. Backup copies are kept only for disaster recovery, are never used to bring deleted data back into the service, and expire on our backup schedule. We keep a record of when each deletion ran, without the deleted data itself.
Account information, such as your name, email and billing contact, is deleted or de-identified within 30 days of closing your account, except where the law requires us to keep a record, for example a tax or security log.
We limit access to customer data to people who need it to operate or support the service. We use encryption in transit. We store the authorization tokens Amazon issues so the connection can keep working. We do not ask for or store your Amazon password.
If we become aware of a security incident that affects your information, we will notify you and, where required, Amazon and regulators, without undue delay.
You can disconnect a store in the product. That stops new collection at once and schedules deletion of the data from that store as described in section 5a.
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email support@biginternetcommerce.com. We will respond within 30 days. If you are in the European Economic Area or the United Kingdom, you may also have rights to object, restrict processing, and lodge a complaint with a supervisory authority.
Bigcom.ai is a business product. We do not offer it to children.
We will post changes on this page and change the date at the top. If a change materially reduces your rights, we will also email the account owner.
Big Internet Seller Services Inc., Unit 1081, 11280 Pazarena Place, Maple Ridge, British Columbia V2X 9H8, Canada. Email support@biginternetcommerce.com. Phone +1 672-999-0142.